Refund Policy

If there is a problem with your BrightFind order, please contact us through our Contact page with your order details and a description of the issue.

Return or refund eligibility depends on the circumstances, the condition of the item and any rights that apply under Australian law. We may ask for photos or other information so we can assess damaged, faulty or incorrect items.

If a return is approved, we will provide the next steps. Approved refunds are issued back to the original payment method where applicable. The time it takes for funds to appear can depend on the payment provider.

Please do not send an item back until return instructions have been provided.

Nothing in this policy is intended to limit any rights you may have under applicable Australian consumer law.